On hold

Whenever a claim is put on hold this status will be highlighted.  On hold reason could be a number of reasons including weather, scheduling, and coverage questions

Contractor Estimating

The claim is in the contractors' control for writing the estimate. 

Alacrity Screening

Alacrity Services is screening the claim to ensure compliancy.

Adjuster Review

The carrier adjuster is reviewing and adjusting the claim. The claim has specific requirements before proceeding to the next step. 

Contractor Review

The contractor is reviewing the proposal approved by the adjuster.

Contractor Performing Work

The contractor has approved the proposal from the adjuster and is performing the repair work. 

Adjuster Closeout

The contractor has completed work or the claim has been stopped due to other circumstances and is now ready for adjuster to review the closeout.  The claim has specific requirements before proceeding to the next step. 

Completed

The adjuster has reviewed and agreed with the closeout.

Closed

All funds have been paid on the loss and the claim has been closed. 

Approve - No Final Review

This approves the estimate and issues a work order to the contractor.  When the contractor is complete with the repairs and uploads the COS, the claim will go straight to the 'completed' phase (bypassing step #7, adjuster closeout).  Adjuster sends Alacrity PAS payment.

Approve - With Final Review

This approves the estimate and issues a work order to the contractor.  When the contractor is complete with the repairs and uploads the COS, the claim will go to the adjuster closeout phase.  Requiring the adjuster to review the closeout.   Adjuster sends Alacrity PAS payment.

Reject

This will reject the file back to the contractor for more information or corrections to be made. Claim comment required.

Withdraw

This will withdraw the file and remove the claim from the active grid.  Claim comment required.