Workflows are determined by the trade assigned.  There are four (4) different workflows that each claim may have.  


Workflow

Trades that are incorporated

DRP (Direct Repair Program)

GC (General Contractor), LL GC (Large Loss General Contractor), SCN (Speciality Contractor Network)

Mitigation

All Mitigation (Water, Fire, Biohazard, Other)

Estimate Only

All Estimate-Only assignments

Ladder Assist

All Ladder Assist and Itel service calls