Ladder Only
This workflow includes the trades: Ladder Assist, ITEL Sample, and all Service-Only Trades
There are five (5) steps for the claim.
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On hold |
Whenever a claim is put on hold this status will be highlighted. On hold reason could be a number of reasons including weather, scheduling, and coverage questions |
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Contractor Estimating/Performing Work |
The claim is in the contractors' control for writing the estimate |
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Adjuster Review & Closeout |
The carrier adjuster is reviewing and adjusting the claim. Once approved the payment is made for the service performed and the claim is sent for closeout. The claim has specific requirements before proceeding to the next step. |
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Completed |
The adjuster has reviewed and agreed with the closeout. |
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Closed |
All funds have been paid on the loss and the claim has been closed. |
1. Click on 'Lock". This prevents another user from updating the work flow simultaneously.
2. After locking the claim, it is now time to review the claim: photos (if any), service fee. If the claim needs to be unlocked again, simply click the unlock button.
3. There are two (2) options for the claim.
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Approve |
This approves the claim (fee). There is no further action needed from the contractor as this is only a 'service' assignment. The claim will go straight to the 'completed' phase. Adjuster sends Alacrity PAS payment. |
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Reject |
This will reject the file back to the contractor for more information or corrections to be made. Claim comment required. |
