On hold

Whenever a claim is put on hold, this status will be highlighted. A claim can be placed on hold for a number of reasons, including weather, scheduling, and coverage questions. 

Contractor Estimating and Performing work

The claim is in the contractors' control for writing the estimate. For mitigation claims, the mitigator is completing the work and then will be writing the estimate.  This differs from the DRP workflow as most of the time the work is complete when the estimate is submitted. 

Alacrity Screening

Alacrity Services is screening the claim to ensure compliancy.

Adjuster Review and Closeout

The carrier adjuster is reviewing and adjusting the claim.  Once accepted the adjuster will approve the claim, issue payment and close the claim.   This is done to save time and work as the majority (if not all) of the mitigation work is complete when the estimate is submitted.  The claim has specific requirements before proceeding to the next step. 

Completed

The adjuster has reviewed and agreed with the closeout.

Closed

All funds have been paid on the loss and the claim has been closed. 

Approve

This approves the claim.  There is no further action needed from the contractor. The claim will go straight to the 'completed' phase. Adjuster sends Alacrity PAS payment.

Reject

This will reject the file back to the contractor for more information or corrections to be made. Claim comment required.